We intend to make the receipt of your purchase as timely and easy as possible. We use the door to door services of Courier Post and you will be able to monitor the delivery progress of your order via their ‘Track & Trace’ service, details will be emailed to you.
We will not be able to alter your order once the order confirmation email has been sent.
Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.
We will not courier to Private Bags or P O Box addresses.
We can send orders Internationally, please email your order for International delivery to
Standard 2-3 day Delivery Priority Overnight Delivery
$5.00 $10.00
FREE standard delivery on all purchases over $150, does not apply to priority overnight delivery.
Delivery charges include packaging, delivery and insurance within New Zealand only and are non-signature required.
The standard 2-3 working day delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays.
The priority overnight delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Delivery will be the next working day in your region.
Pricing
All prices are in New Zealand dollars (NZ$) and include GST (12.5% sales tax).
Tracking Your Order (New Zealand orders only)
You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.courierpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
Estimated Delivery Times
If you receive your email order confirmation before 2pm on a weekday, your order should be sent the same day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following
The item requested is currently out of stock
Rural and some residential areas may take a further day or two
Your credit card details are invalid
Your billing address has been entered incorrectly
The weekday is a public holiday
Sold out or Out of Stock Items
The stock displayed on our web site is current at the beginning of the day. We do not backorder items unless you request an order via our customer service team on 03 470 1605 or email stirlingonline@xtra.co.nz.
Should we find an item you have ordered is out of stock or sold out, we will attempt to contact you immediately and establish what alternatives are available.
Insurance
The delivery charges include insurance cover provided by our carrier Courier Post. If you require further information on the insurance cover, please click here to view the Courier Post Insurance Policy
