2. Delivery Policy
2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.
2.2 Your order will be delivered by Courier Post and you will be able to monitor the delivery progress of your order via their ‘Track & Trace’ service, details will be emailed to you.
2.3 We will not be able to alter your order once the order confirmation email has been sent.
2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.
2.5 We will not courier to Private Bags or P O Box addresses.
2.6 We can send orders internationally,
2.7 Delivery charges include packaging, delivery and insurance within New Zealand only and are non-signature required.
2.8 The standard 2-3 working day delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays.
2.9 The priority overnight delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Delivery will be the next working day in your region. There will be additional charges for this service.
Freight Charges within New Zealand
Free Delivery | Orders over $75.00 |
$6.00 | Orders less than $75.00 |
$10.00 | Priority Overnight Delivery |
2.10 Tracking Your Order (New Zealand orders only)
2.10.1 You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.courierpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
2.11 Estimated Delivery Times
2.11.1 If you receive your email order confirmation before 2pm on a weekday, your order should be sent the same day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following:
2.11.1.1 The item requested is currently out of stock;
2.11.1.2 Rural and some residential areas may take additional time;
2.11.1.3 Your credit card details are invalid;
2.11.1.4 Your billing address has been entered incorrectly;
2.11.1.5 The weekday is a public holiday.
2.12 International Freight charges (NZD)
2.13 To Australia, East Asia, North America, UK & Europe (some Countries, we are unable to deliver to)
2.14 We use New Zealand Post International Economy Courier. Delivery is 2-6 working days, and Freight is charged by weight. The average rugby jersey weighs approx.250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. stirlingonline@xtra.co.nz
Australia | East Asia & North America | UK & Europe |
Up to 500 gms | Up to 500 gms | Up to 500 gms |
$25.00 | $45.00 | $45.00 |
2.15 To South Pacific. New Zealand Post delivers by International Express Courier only, to the South Pacific. Delivery is 1-5 working days. The average rugby jersey weighs approx.250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. stirlingonline@xtra.co.nz
South Pacific |
Up to 500 gms |
$65.00 |
2.16 Tracking Your Order (International orders only)
You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.nzpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
2.17 Here is a link to the International Economy Courier information. You may want to check with your local customs agent regarding duties and taxes as they vary depending on country. http://www.nzpost.co.nz/sending-internationally/parcels/international-economy-courier
3. Pricing & Payment
3.1 Each Stirling Sports store is franchised which means that stores are individually owned and operated by the franchisee of the store including any website. We try to maintain consistent pricing across our stores, however some prices may vary from region to region.
3.2 All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).
3.3 Your credit card details will not be processed or transmitted through our site. All transactions are processed through a secure payment service provider. We use DPS to provide this service and to host and manage the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details will not be held by Stirling Sports and cannot be accessed by our Stirling Sports staff.
3.4 If we suspect any fraudulent use of our site or personal or payment details, we reserve the right to put any order on hold while we undertake the necessary checks, including bank checks. We further reserve the right to cancel any transaction following such checks.
Further information can be found in our Term and Conditions