4. Returns Policy - for On-Line Purchases. (Returns policy for Product purchased at our Stores, click here)
4.1 We will accept returns up to 21 days from the purchase date. The products must be in the same condition you received them in and the original packaging/labelling.
4.2 We will provide a no questions asked refund if you return a purchase with 21 days of the date of purchase as long as the item/s are in the “Original Packaging and Condition” along with a completed “Returns Form” and “Proof of Purchase”. We will process your refund in the same format as the original purchase .i.e., we will credit the same credit card number used to make the purchase.
No returns will be accepted through the Stirling Sports network of stores throughout New Zealand.
4.3 Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. The products returned or exchanged must be in a resalable condition with the original packaging intact and all labels etc returned with the item/s.
Repairs/Faulty Goods
4.4 Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed at our cost. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer’s expense.
4.5 When it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.
4.6 Returns Procedure
4.6.1 Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.
4.6.2 Complete the online returns form, click here for a downloadable returns form. Do not forget to place the fully completed returns form along with the proof of purchase along with your returned item in the courier package.
4.6.3 To aid your protection please use a courier or registered mail and retain your tracking receipt details. Please send returns to:
Attention: Returns
Stirling Sports Online
Upper Level
Meridian Mall
Dunedin
Note: COD’s will not be accepted.
Please retain your shipment receipt until you have received your replacement, credit or refund.
Should you require further information please contact us on 03 470 1605 or e-mail us at stirlingonline@xtra.co.nz
Further information can be found in our Term and Conditions