We will accept returns up to 21 days from the purchase date. The products must be in the same condition you received them in and the original packaging/labelling.
Returns Procedure
We will provide a no questions asked refund if you return a purchase with 21 days of the date of purchase as long as the item/s are in the “Original Packaging and Condition” along with a completed “Returns Form” and “Proof of Purchase”. We will process your refund in the same format as the original purchase .i.e., we will credit the same credit card number used to make the purchase.
No returns will be accepted through the Stirling Sports network of stores throughout New Zealand. Refer Returns Procedure below
Exchanges
Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. The products returned or exchanged must be in a resalable condition with the original packaging intact and all labels etc returned with the item/s.
Repairs/Faulty Goods
Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed at our cost. Should the product be outside it’s warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customers expense.
When it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.
Returns Procedure
Use a carton or courier bag, pack product in the original packaging and send to us via an insured parcel carrier of your choice
Complete the online returns form, click here for a downloadable returns form. Do not forget to place the fully completed returns form along with the proof of purchase along with your returned item in the courier package.
To aid your protection please use a courier or registered mail and retain your tracking receipt details. Please send returns to:
Stirling Sports
Upper Level
Meridian Mall
Dunedin
Note: COD’s will not be accepted.
Please retain your shipment receipt until you have received your replacement, credit or refund.
Should you require further information please contact us on 03 470 1605 or e-mail us at
The Consumer Guarantee Act and Fair Trading Act provide the basis for our returns policy, we will provide a 21 days money back guarantee with printed proof of purchase. For a product to be returned under our policy, the product must be in the original resalable condition, in original packaging unless faulty or otherwise deficient.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
