COVID-19 Update

UPDATE: OUR STORES ARE RE-OPENING AT LEVEL 2.

Our stores will re-open on Thursday 14th May and boy are we excited!

Whilst we can’t wait to see many of your friendly faces, the health and safety of our team and community is our main priority.

With that being said, things are going to be a bit different in our stores for a while.

Please check out a few of our new in store policies below –

BE WISE, HAND SANITISE.
Please use hand sanitiser provided at the entrance of our stores.

PHYSICAL DISTANCING WILL TAKE PLACE.
We ask that you kindly respect the space of your fellow shoppers by sticking to the 1 metre physical distancing rule.

CONTACT TRACING.
Every person entering our stores must register at guesthq.co.nz

CLEANING AND SANITISING IN STORE FREQUENTLY.
Our staff will be maintaining the highest hygiene and cleaning standards throughout the store, particularly in our fitting rooms, eftpos machine and high points of contact.

MONITORING THE NUMBER OF CUSTOMERS IN STORE.
Where our store reaches capacity, there will be a one in, one out policy. 

Click & Collect is now available and Online Returns will now be able to be taken back into your local store.

All of the guidelines set out above are in line with our Government’s COVID-19 Level 2 Protocols. 

For more information visit COVID19.GOVT.NZ


FRIDAY 24TH APRIL: WE’RE BACK WITH EVERYTHING!

FROM TUESDAY 28TH APRIL WE WILL BE SHIPPING EVERYTHING, AS WE MOVE INTO ALERT LEVEL 3. PLEASE NOTE AT THIS TIME OUR STORES REMAIN CLOSED. 

We will continue to ensure our dispatch locations are following the health and safety guidelines required by the government, to insure your order is delivered to you safely and without contact.

We are currently experience delays in dispatch and courier times therefore shipping may be longer than out standard delivery timeframes. If you have enquiries regarding the shipping of your order please refer to the tracking information you will have received by email.

Please note we are also experiencing a high volume of customer enquires to our support email and are working to reply to these as soon as possible. We thank you for your patience at this time. 

Returns & Exchanges will begin being processed from our online warehouse, and customers are welcome to send any returns back to our returns warehouse. Please note there is currently a large number waiting to be processed so there may be a delay in receiving confirmation of your return. 



WEDNESDAY 8TH APRIL: WE’RE BACK WITH ESSENTIALS - DELIVERING ESSENTIALS DURING THE COVID-19 LOCKDOWN. READ MORE..

We’ve got some stella news - you can now order essential items online and have them delivered to your home during the COVID-19 Level 4 lockdown. We’ve registered with the MBIE and have been cleared to open back up for business, but only for the essentials and only online. All of our 62 stores nationwide remain closed at this time.

Our dispatch teams will be closely following the health and safety guidelines required by the Government which include the below:

- Requiring staff to use appropriate PPE (Personal Protective Equipment)

- Regular hand washing and sanitation throughout processing

- Cleaning work spaces

- Practicing social distancing and only one person per dispatch location processing

- Contact-less pick ups of parcels with Couriers


New Orders:

Only product classified as essential will be shipped, and these have been marked with an Essential banner on our site. If you place an order with an essential and non-essential item your order will not be processed.

All non-essential orders, will continue to be held and dispatched once the lockdown is lifted.


Existing Orders:

If you have an existing order with us for an essential item or items, we are doing our best to process these orders and get them to you as soon as we can.

Any existing order containing a non-essential item will continue to be held until lockdown is lifted when the delivery of non-essential goods resumes. This includes orders that contain both essential and non-essential items.

Not all of our dispatch locations are accessible at this time, so please note that if you have already placed an order which is an essential item, this may only be available in stores that are not processing so you will receive this once lockdown is lifted.


Please note shipping may take longer than our usual timelines as our team process orders and work with our couriers safely.
If you have any questions regarding your order or general enquiries, please get in touch with us our via email at online@stirlingsports.co.nz


We are currently experiencing a high number of customer enquiries and therefore there may be a delay in us getting back to you. Please know we are working to reply to you as soon as we can and appreciate your patience during this time.
If you have any queries regarding the tracking of your order, please refer to the tracking information you have received to get an update on the delivery of your order. 
 

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