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Online Returns & Exchanges

Item isn't what I was expecting?

We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund as long as they meet all return requirements. 

  • Full Price & Sale Products can be returned within 14 days of delivery date
  • Sale items and orders paid using Laybuy.com are not eligible for a refund, instead will be offered an exchange or online credit
  • Returned items must be in un-worn, new condition with all original tags attached


How to return or exchange something?

Returns can be taken into your local Stirling Sports store, or couriered back to our Return address using a Track & Trace Delivery Service.

All returns must include a completed Returns Form, otherwise they will not be processed.


Return address:

Stirling Sports Supa Centa - ONLINE RETURNS

Shop MN07 21

Cavendish Drive


Auckland 2104 


Gift Cards - We do not accept any returns for Gift Cards purchases.


Faulty items - If any items are deemed faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Please contact us if you have any concerns regarding faulty products purchased online at Stirling Sports.


To view our full returns policy, click here.



Can I go to my local Stirling Sports store to return/exchange an item that I purchased online?

You can take online order back to your local store, however they are unable to process refunds for online purchases in store. The store will contact the Stirling Sports online team and you will be notified via email when the refund has been processed.

If you are wanting to exchange an item, you can take the item into your local store, however they may not have the stock available to swap for your requested size/style. The store will take in your product, and once we have been notified we will organize the requested size/style to be sent from another store.

For quick and easy returns, we recommend that you complete the online form and send to the return address.

How long will it take to process my return?

For all returns and exchanges, please allow 1-2 working days for us to process your refund or exchange from the time your item has been returned to our store. For exchanges, you will receive an email with your new order once it has been dispatched. For refunds on full priced items, you will receive a confirmation email once the refund has been processed. Refunds may take up to 5 working days to process onto the original card used for purchase.


How do I return an item that I purchased in store?

For items purchased in store, please contact the store you purchased the item from. As we are a Franchise company, each store is owned individually.


I think my item is faulty, how do I go about returning it?

If your item is faulty, or incorrect, contact us on online@stirlingsports.co.nz. Please ensure you attach photos of the product and your order number so we can organize a replacement or refund. In some cases, items will need to be sent back to the supplier for assessment and may take a week or two to process.


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