Online Returns Policy
The returns policy set out below applies to products purchased from Stirling Sports Online.
Change of Mind
Stirling Sports is committed to Customer satisfaction, and accept change of mind returns on all purchases that meet our specified criteria.
We do not accept change of mind returns on gift cards.
When items purchased using Laybuy.com, you will be issued with an online credit instead of a refund.
No sale items can be returned or exchanged
All returns need to be returned within 14 days and in original purchase condition, with original tags attached.
Time Frame for Returns
All eligible items must be returned within 14 days of purchase (ordinary days, not working days).
Where delivery has been delayed for an online order, we will take in consideration the delivery date, as well as the purchase date.
Unless a product is faulty or the wrong product was received, we will not accept any products returned outside of these time frames. No exceptions.
You can return products to your local Stirling Sports store, or to the Online Returns Address.
All returns must include proof of purchase. We will not accept any returns unless you present the invoice/receipt.
Returns sent via courier are at the customer's expense, and Stirling Sports will not pay or reimburse return freight costs for any product that is returned for reasons other than faulty product.
We recommend using a Track & Trace Delivery Service through New Zealand Post or Courier Post. Stirling Sports are not liable for any lost courier returns, and cannot track parcels not sent through official Track & Trace Delivery Services.
Once we receive the package, we will endeavour to inspect and process your returns within 48 hours to ensure you receive your exchange or refund as quickly as possible. We will send an email to confirm and update you on the process.
Returns are not processed over weekends as the Couriers do not operate.
If items are being posted back, please place any product packaging inside a satchel and do not attach any labelling to the outside of the packaging. If the packaging has been marked or is in unsatisfactory condition there may be a chance that we will be unable to exchange or refund the product.
If you have a faulty product that you would like refunded, repaired or replaced, follow the Return steps above. Faulty products may be returned outside of the regular return time frames recorded above, so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Please enclose your original invoice with a detailed description of the fault.
We will endeavour to process all refunds and/or replacements within 24 hours of receiving notification of a fault; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates.
Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavour to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. For more information on your products warranty, please refer to the information included with the product.
If an order is deemed faulty, we will gladly reimburse the return postage up to NZD$10.00.
Returns Terms & Conditions
All products returned for refund or exchange must be unworn and unused with the originals tags still attached. Any packaged items must be returned with the original packaging in good condition or may not be accepted.
Gift cards and promo codes cannot be applied to exchanges.
For all returns (except faults which is addressed above), we will endeavour to process all returns as quickly as possible. During peak periods, Stirling Sports cannot guarantee returns will be processed within 48 hours. During these periods some exchanges may not be processed if your requested product is out of stock and a refund will be processed instead. We recommend placing a new order online and returning your original items for refund to avoid exchange products selling out. You will receive an email to notify you whether a refund or exchange was made on your return.
Refunds will be credited through your original payment method. Unless you used Laybuy.com to make payment, in this instance an online credit will be issued to the value of your order.
No sale items can be returned for refund or exchange. If you send back a sale item for refund/exchange we will send back to the address on the original order.
Please try footwear on using a clean surface to prevent any marks. Shoes that have dirty soles, stains or marks may not be accepted for return.
All returned clothing must be in the same state in which it was dispatched and be free from dirt, stains, marks, odours and rips. Any clothing received in such state will not be accepted for return (unless faulty).
For any further information please contact email@example.com
If you purchased your item in-store, please contact the store directly