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Product Returns

 

To return or exchange an item, please fill out our online form

Once submitted, we will be in touch regarding the next step of the returns process.

 

ONLINE RETURNS & EXCHANGES POLICY

ONLINE PURCHASES ONLY

 

  • Items must be returned in original, unworn condition with tags attached (any items that have been worn, washed or altered will not be eligible for return and will be sent back to the customer)
  • Items must be returned within 14 days of purchase date
  • Sale items will not be accepted for return or exchange
  • Items will need to be returned to the originating store, at the customers cost unless deemed faulty. Customers will be advised of which store to send their item back to once the returns form has been completed
  • When sending back an item for return or exchange, we highly recommend that you add Track & Trace to your parcel. In the instance of a parcel lost in transit, Stirling Sports cannot be deemed liable for the item(s)

 

 

RETURNS & EXCHANGES FAQ

Can I go to my local Stirling Sports store to return/exchange an item that I purchased online?

You are able to take your item back to your local store, however they are unable to process refunds for online purchases. The store will contact the Stirling Sports online team and you will be notified via email when the refund has been processed.

If you are wanting to exchange an item, you can take the item into your local store, however they may not have the stock available to swap for your requested size/style. The store will take in your product, and once we have been notified we will organize for the requested size/style to be sent from another store.

For quick and easy returns, we recommend that you fill out an online form.


How long will it take to process my return?

For all returns and exchanges, please allow 1-2 working days for us to process your refund or exchange from the time your item has been returned to our store. For exchanges, you will receive an email with your new order once it has been dispatched. For refunds on full priced items, you will receive a confirmation email once the refund has been processed. Refunds may take up to 5 working days to process onto the original card used for purchase.

 

How do I return an item that I purchased in store?

For items purchased in store, please contact the store you purchased the item from. As we are a Franchise company, each store is owned individually.

 

I think my item is faulty, how do I go about returning it?

If your item is faulty, or incorrect, contact us on online@stirlingsports.co.nz. Please ensure you attach photos of the product and your order number so we can organize a replacement or refund. In some cases, items will need to be sent back to the supplier for assessment and may take a week or two to process.

 

If you purchased your item in-store, please contact the store directly.

 

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