4.0 Returns Policy for Online Purchases
(Returns policy for Product purchased at our Stores available here)
4.1 We will accept returns up to 14 days from the purchase date. The products must be in the same condition you received them in and the original packaging/labelling. - Swimwear, Underwear and Sale items are excluded from our Returns policy, except where they are faulty.
4.2 We will provide a no questions asked refund if you return a purchase with 14 days of the date of purchase as long as the item/s are in the “Original Packaging and Condition” along with a completed “Returns Form” and “Proof of Purchase”. We will process your refund in the same format as the original purchase .i.e., we will credit the same credit card number used to make the purchase.
4.3 Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. The products returned or exchanged must be in a resalable condition with the original packaging intact and all labels etc returned with the item/s. Our Stores can accept your item for exchange, however if a refund is required they are not authorised to process this. Your item will be returned to the originating store, and on receipt the refund will be processed.
4.4 Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed at our cost. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer’s expense.
4.5 When it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.
4.6 Returns Procedure
4.6.1 Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.
4.6.2 Complete the "Request to Return Product" form. Orders are delivered via a number of our stores, Your item will be directed back to the store of origin. We will email you details. Do not forget to place the fully completed returns form with your returned item in the courier package.
Request to Return an Item Click Here
4.6.3 Returning the item to your local Stirling Sports Store:
Our Stores can accept your item for exchange, however if a refund is required they are not authorised to process this. Your item will be returned to the originating store, and on receipt the refund will be processed. Please allow 4-5 working days.
Note: COD’s will not be accepted.
Please retain your shipment receipt until you have received your replacement, credit or refund.
Should you require further information please contact us on +64 3 366 3535 or e-mail us at firstname.lastname@example.org
4.7 Our normal returns policy does not apply to our Online Gift Cards. They are non returnable and non-redeemable for cash.
4.8 Swimwear, Underwear and Sale items are excluded from our Returns policy, except where they are faulty.