Terms and Conditions
1. Licence to use Site
1.1 We grant you a non-exclusive, world-wide, non-transferable licence to use the Site in accordance with the terms and conditions set out in this Agreement.
1.2 You must not add any content to the Site:
1.2.1 Unless you hold all necessary rights, licences and consents to do so;
1.2.2 That would cause you or us to breach any law, regulation, rule, code or other legal obligation;
1.2.3 That is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
1.2.4 That would bring us, or the Site, into disrepute; or
1.2.5 That infringes the intellectual property or other rights of any person.
1.4 You acknowledge and agree that:
1.4.2 The Site will not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).
2. Delivery Policy
2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.
2.2 Your order will be delivered by Courier Post NON-signature service. Stirling Sports Online and Courier Post can not accept responsibility for non-signature items lost or stolen from the delivery site.
2.2.1 Your track and trace number will be emailed to you. These details will be available once your package has been picked up and scanned by the courier, normally towards the end of the day.
2.2.2 You can monitor the progress of your order through Track and Trace at Courier Post -www.courierpost.co.nz. The Courier will leave the package in a safe location.
2.2.3 Please advise us within 5 days of any non-delivery or damage of your Order.
2.3 We will not be able to alter your order once the order confirmation email has been sent.
2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.
2.4.1 Gift Vouchers are a virtual product and delivered by email only, redeemable Online (not in stores)
2.5 We will not courier to Private Bags or P O Box addresses.
2.6 We can send orders internationally,
2.7 Delivery charges include packaging, delivery and insurance within New Zealand only, are signature required for Courier Post.
2.7.1 If the Courier attempts to deliver an item to you that requires the recipients signature, and no-one is available to sign for the item, they will then leave a ‘card to call’ at the delivery address.
Courier Post click here
2.7.2 If you request your order to be left somewhere, meaning no signature for proof of delivery is obtained, we will not be liable for any claims.
2.8 The standard 2-3 working day delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays.
2.9 The priority overnight delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Delivery will be the next working day in your region. There will be additional charges for this service.
Freight Charges within New Zealand:
Free Delivery - Orders over $50.00
$6.00 - Orders $50.00 and under
$10.00 - Priority Overnight Delivery
2.10 Tracking Your Order (New Zealand orders only)
2.10.1 You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.courierpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
2.11 Estimated Delivery Times
2.11.1 If we receive your email order confirmation before 2pm on a weekday, your order should be sent the same day. However your order is received after 2pm on a week day then it will be processed the following day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following:
18.104.22.168 The item requested is currently out of stock;
22.214.171.124 Rural and some residential areas may take additional time;
126.96.36.199 Your credit card details are invalid;
188.8.131.52 Your billing address has been entered incorrectly;
184.108.40.206 The weekday is a public holiday.
2.12 International Freight charges (NZD)
2.13 To Australia, East Asia, North America, UK & Europe (some Countries, we are unable to deliver to)
2.14 We use E Retail Distribution. Delivery is 3-9 working days, and Freight is charged by weight. The average rugby jersey weighs approx 250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. email@example.com
Australia - Up to 500 gms - $10.00
United Kingdom - Up to 500 gms - $25.00
Belgium, Canada, France, Germany, Spain, Ireland, Netherlands & USA - Up to 500gms - $30.00
Austria, Denmark, Finland, Italy, Sweden - Up to 500gms - $35.00
Rest of the world not including South Pacific - Up to 500gms - $45.00
South Pacific - Up to 500 gms - $65.00
2.15 Tracking Your Order (International orders only)
You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting http://www.eretaildistribution.co.nz/ and entering the tracking code included in the dispatch email.
2.17 You may want to check with your local customs agent regarding duties and taxes as they vary depending on country.
2.18 Shipments destined to European Union countries are customs cleared in the United Kingdom for free European circulation by Customs Clearance Ltd (CCL) as the authorised agent. You may be contacted by them for payment of applicable duty/taxes. They notify the consignee by email and letter that the goods have arrived and inform them what the Duty/Vat payment is going to be. Once they receive that payment, the parcel is then shipped from the UK.
3. Pricing & Payment
3.1 Each Stirling Sports store is franchised which means that stores are individually owned and operated by the franchisee of the store including any website. We try to maintain consistent pricing across our stores, however some prices may vary from region to region.
3.2 All prices are in New Zealand dollars (NZ$) and include GST (15% sales tax).
3.3 Your credit card details will not be processed or transmitted through our site. All transactions are processed through a secure payment service provider. We use DPS to provide this service and to host and manage the payment page. All transaction sessions are stored and processed in encrypted strings. Your credit card details will not be held by Stirling Sports and cannot be accessed by our Stirling Sports staff.
3.4 If we suspect any fraudulent use of our site or personal or payment details, we reserve the right to put any order on hold while we undertake the necessary checks, including bank checks. We further reserve the right to cancel any transaction following such checks.
4. Returns Policy for Online Purchases
(Returns policy for Product purchased at our Stores is available here)
4.1 We will accept returns up to 21 days from the purchase date. The products must be in the same condition you received them in and the original packaging/labelling. Swimwear, Underwear and Sale items are excluded from our Returns policy, except where they are faulty.
4.2 We will provide a no questions asked refund if you return a purchase with 21 days of the date of purchase as long as the item/s are in the “Original Packaging and Condition” along with a completed “Returns Form” and “Proof of Purchase”. We will process your refund in the same format as the original purchase .i.e., we will credit the same credit card number used to make the purchase.
4.3 Should you wish to exchange the item purchased for another item. You will need to provide proof of purchase and to pay any delivery charges applicable for the outgoing replacement item/s. The products returned or exchanged must be in a resalable condition with the original packaging intact and all labels etc returned with the item/s. Our Stores can accept your item for exchange, however if a refund is required they are not authorised to process this. Your item will be returned to the originating store, and on receipt the refund will be processed.
4.4 Should you consider that the item purchased has a manufacturing fault that can be repaired, we will arrange to have the necessary repairs completed at our cost. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer’s expense.
4.5 When it is not possible or practical to repair a product, we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.
4.6 Returns Procedure
4.6.1 Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.
4.6.2 Complete the "Request to Return Product" form. Orders are delivered via a number of our stores, Your item will be directed back to the store of origin. We will email you details. Do not forget to place the fully completed returns form with your returned item in the courier package.
Request to Return an Item Click Here
4.6.3 Returning the item to your local Stirling Sports Store:
Our Stores can accept your item for exchange, however if a refund is required they are not authorised to process this. Your item will be returned to the originating store, and on receipt the refund will be processed. Please allow 4-5 working days.
Note: COD’s will not be accepted.
Please retain your shipment receipt until you have received your replacement, credit or refund.
Should you require further information please contact us on +64 3 477 8999 or e-mail us at firstname.lastname@example.org
4.7 Our normal returns policy does not apply to our Online Gift Cards. They are non returnable and non-redeemable for cash.
4.8 Swimwear, Underwear and Sale items are excluded from our Returns policy, except where they are faulty.
5.1 The risk of any loss of, or damage to, the products will pass to you on delivery.
6. Consumer Guarantees Act
6.1 If the products purchased are subject to the Consumer Guarantees Act 1993 you may have rights which are not excluded or limited by these terms.
7. Fair Trading Act
7.1 The Fair Trading Act 1986 is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, availability of products in store and sales techniques used.
8. Links to other websites
8.1 This site may contain links to other websites owned and operated by third parties and which are not under the control of us.
8.2 In relation to any linked sites, we:
8.2.1 provide the link to the other sites as a convenience to you and the existence of such a link does not imply any endorsement by us of the linked site; and
8.2.2 are not responsible for any material contained on those sites.
9. Use of Information
9.1 We and/or our authorised parties may gather and process any information:
9.1.1 which you may provide when accessing the site, such as your name, email address and other personal information about you; and
9.1.2 regarding the way in which in you use the site including, without limitation, information acquired through the use of “cookies” programmed during the accessing of the site.
9.2 We do not sell or rent personal information to any third parties. We will only release account and other personal information if we believe it is appropriate to comply with law, assist court proceedings, enforce or apply our terms and conditions, or protect the rights, property or safety of us, our users or others.
10. Membership and Your Personal Information
10.1 Our registration form will require you to provide us with contact information and demographic information. We may use your contact information to communicate with you when necessary.
10.2 If you want to remove your registration please use the unsubscribe function on your email and you will automatically be removed from the mailing list.
10.3 You will be given the option when using this site to change your personal details. You are able to obtain confirmation from us that we hold personal information about you. You are entitled to request a copy of the information and/or request that corrections or changes are made to it. To make any changes to your personal information you may do so on the site or by emailing us at email@example.com
11. Rights to Use Site and Content
11.1 You may only use this site for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
11.2 You may reproduce, copy and distribute the content of this site provided the content is only used for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of our rights in the relevant content.
11.3 You may not reproduce, copy or distribute the content of this site for any other purpose or in any other way without our prior written consent.
11.4 You must obtain our prior written consent should you want to link any part of this site.
12.1 You represent and warrant to us that:
12.1.1 you have the legal capacity to enter these terms; and
12.1.2 you will comply with all of these terms.
13. Termination of Access
13.1 We may terminate access to the site at any time without giving any explanation or justification for the termination of access, and we will have no liability for any costs, losses, or damages of any kind arising as a consequence of terminating access to the site.