New Era - 9FIFTY San Francisco Adjustable Snapback - Black -
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2.0 Delivery Policy
2.1 Any order made via this site is an offer to purchase one or more products. When we receive a valid order we will accept the offer by confirming to you via email that we have received and are processing the order.
2.2 Your order will be delivered by Courier Post NON-signature service. Stirling Sports Online and Courier Post can not accept responsibility for non-signature items lost or stolen from the delivery site.
2.2.1 Your track and trace number will be emailed to you. These details will be available once your package has been picked up and scanned by the courier, normally towards the end of the day.
2.2.2 You can monitor the progress of your order through Track and Trace at Courier Post -www.courierpost.co.nz. The Courier will leave the package in a safe location.
2.2.3 Please advise us within 5 days of any non-delivery or damage of your Order.
2.3 We will not be able to alter your order once the order confirmation email has been sent.
2.4 Please provide a daytime delivery address where somebody will be available to accept your order. Should this be a business address, please advise the business name or building name.
2.4.1 Gift Vouchers are a virtual product and delivered by email only
2.5 We will not courier to Private Bags or P O Box addresses.
2.6 We can send orders internationally,
2.7 Delivery charges include packaging, delivery and insurance within New Zealand only, are signature required for Courier Post.
2.7.1 If the Courier attempts to deliver an item to you that requires the recipients signature, and no-one is available to sign for the item, they will then leave a ‘card to call’ at the delivery address.
Courier Post click here
2.7.2 If you request your order to be left somewhere, meaning no signature for proof of delivery is obtained, we will not be liable for any claims.
2.8 The economy 3-5 working day delivery service commences from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays.
2.9 The priority express delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Delivery will be 1-2 working days in your region. There will be additional charges for this service.
Freight Charges within New Zealand:
Free Delivery - Orders over $100.00
$5.00 - Orders less than $100.00
$10.00 - Express Shipping
2.10 Tracking Your Order (New Zealand orders only)
2.10.1 You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting www.courierpost.co.nz and entering the tracking code included in the dispatch email. Our expectations are that the majority of orders received by 2pm will be shipped the same business day.
2.11 Estimated Delivery Times
2.11.1 If we receive your email order confirmation before 2pm on a weekday, your order should be sent the same day. However your order is received after 2pm on a week day then it will be processed the following day. A small number of orders may require extra processing time and will be dispatched the following business day. Your order may be delayed due to the following:
22.214.171.124 The item requested is currently out of stock;
126.96.36.199 Rural and some residential areas may take additional time;
188.8.131.52 Your credit card details are invalid;
184.108.40.206 Your billing address has been entered incorrectly;
220.127.116.11 The weekday is a public holiday.
2.12 International Freight charges (NZD)
2.13 To Australia, East Asia, North America, UK & Europe (some Countries, we are unable to deliver to)
2.14 We use E Retail Distribution. Delivery is 3-9 working days, and Freight is charged by weight. The average rugby jersey weighs approx 250 grams, the following freight costs are for orders up to 500 grams. If your order exceeds this weight we will contact you, alternatively please request a quote before placing your order. firstname.lastname@example.org
Australia - Up to 500 gms - $10.00
United Kingdom - Up to 500 gms - $25.00
Belgium, Canada, France, Germany, Spain, Ireland, Netherlands & USA - Up to 500gms - $30.00
Austria, Denmark, Finland, Italy, Sweeden - Up to 500gms - $35.00
Rest of the world not including South Pacific - Up to 500gms - $45.00
South Pacific - Up to 500 gms - $65.00
2.15 Tracking Your Order (International orders only)
You will receive the “Track and Trace” details of your order via email, once your order is dispatched. These details will be available online by visiting http://www.eretaildistribution.co.nz/ and entering the tracking code included in the dispatch email.
2.17 You may want to check with your local customs agent regarding duties and taxes as they vary depending on country.
2.18 Shipments destined to European Union countries are customs cleared in the United Kingdom for free European circulation by Customs Clearance Ltd (CCL) as the authorised agent. You may be contacted by them for payment of applicable duty/taxes. They notify the consignee by email and letter that the goods have arrived and inform them what the Duty/Vat payment is going to be. Once they receive that payment, the parcel is then shipped from the UK.
To return or exchange an item, please fill out our online form
Once submitted, we will be in touch regarding the next step of the returns process.
ONLINE RETURNS & EXCHANGES POLICY
ONLINE PURCHASES ONLY
- Items must be returned in original, unworn condition with tags attached (any items that have been worn, washed or altered will not be eligible for return and will be sent back to the customer)
- Items must be returned within 14 days of purchase date
- Sale items will not be accepted for return or exchange
- Items will need to be returned to the originating store, at the customers cost unless deemed faulty. Customers will be advised of which store to send their item back to once the returns form has been completed
- When sending back an item for return or exchange, we highly recommend that you add Track & Trace to your parcel. In the instance of a parcel lost in transit, Stirling Sports cannot be deemed liable for the item(s)
- We can not process a full refund for item/s brought using Laybuy.com. Instead we will offer an online credit or exchange for the returned item/s.
RETURNS & EXCHANGES FAQ
Can I go to my local Stirling Sports store to return/exchange an item that I purchased online?
You are able to take your item back to your local store, however they are unable to process refunds for online purchases. The store will contact the Stirling Sports online team and you will be notified via email when the refund has been processed.
If you are wanting to exchange an item, you can take the item into your local store, however they may not have the stock available to swap for your requested size/style. The store will take in your product, and once we have been notified we will organize for the requested size/style to be sent from another store.
For quick and easy returns, we recommend that you fill out an online form.
How long will it take to process my return?
For all returns and exchanges, please allow 1-2 working days for us to process your refund or exchange from the time your item has been returned to our store. For exchanges, you will receive an email with your new order once it has been dispatched. For refunds on full priced items, you will receive a confirmation email once the refund has been processed. Refunds may take up to 5 working days to process onto the original card used for purchase.
How do I return an item that I purchased in store?
For items purchased in store, please contact the store you purchased the item from. As we are a Franchise company, each store is owned individually.
I think my item is faulty, how do I go about returning it?
If your item is faulty, or incorrect, contact us on email@example.com. Please ensure you attach photos of the product and your order number so we can organize a replacement or refund. In some cases, items will need to be sent back to the supplier for assessment and may take a week or two to process.
If you purchased your item in-store, please contact the store directly.
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