Contact Us

Contact Us

Have an enquiry? Please check out our FAQs for further information, however if these do not cover what you are after, please feel free to contact us at


Hey Stirling Fam,

Our online team are working hard to respond to your enquiries, but it will take longer to hear from us than usual. Due to the volume of orders through our online store, please note it could take up to 3 working days for our team to get back to you regarding your enquiry. 

We are currently reachable via our email address - and at 03-366 3535 (phone hours are Monday-Friday, 9am-4pm).

In the meantime, you may be able to find the answer to your enquiry faster by referring to our FAQ’s. Please refer to these before getting in touch with our customer service team: 

Where is my order/why haven't I received a tracking number? 
For some of our dispatch locations there is a 3-5 business day delay. We are experiencing increased levels of orders and are doing their best to pick, process and dispatch orders. We thank you in advance for your patience as the team work around the clock to get through the large volume of orders. 

Our ‘Order Dispatch’ emails can sometimes end up in your junk folders. Please check these before getting in touch with us.

I have received my tracking number but haven't received my order?
Courier Post are working hard to get everyone's parcels to them as quickly and as safely as they can - they too are experiencing delays in doing so.

If you have already received a tracking number from us, then please know that Courier Post are doing their absolute best to deliver this to you as soon as they can. As we dispatch from all over the country some locations are experiencing more delays than others so please allow at least 5 working days (10 working days if your order has been picked up from an Auckland store) before contacting Courier Post directly if your tracking has not updated. 

My tracking number is showing my order has been delivered but I have not received my parcel?
If your order is showing as delivered but you have not received this please contact Courier Post. If Courier Post are unable to help, please contact us via email at 

I have received my tracking number but it only has one item showing/not my entire order?
Your order will have split as it could not be dispatched from the one location. You will receive a separate email notification and tracking number for other items in your order. 

I received my order but I need to return/exchange?
Our Returns and Exchanges policy time-frame has been extended to accomodate you as best we can. Any orders received from mid-March onwards and during lockdown that need to be returned/exchange can either:

a) Follow our Returns and Exchanges process here, or,

b) be taken in to your local Stirling Sports store. 

I have sent my order back to the Online Returns Warehouse, when will it be processed?
We have begun working through your returns and exchanges. Please note there will be delays in doing so as we work through our backlog of orders. You will be notified as soon as your return has been processed. 

I have received my order but it has been sent incorrectly/faulty?
We are so sorry! Please email us at with photos or what you should have received and we'll get that sorted for you as soon as possible. 

I want to Click and Collect my order? 
Click and Collect is now available. Now that our stores are re-open at Level 2, you will be able to use the Click & Collect option at the checkout.

I have placed my order but I accidentally ordered the wrong item?
Unfortunately once you place your order we are unable to change any items or sizes so please choose carefully. If you have ordered incorrectly please email us and we will do our best to cancel and refund this order to you before it is shipped so that you can re-order the correct item/size.

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