Online Returns

We understand that online shopping can be tricky at times, and items may not always be exactly what you expected. Most online purchases can be returned for an exchange, store credit, or refund, provided they meet our return requirements.

You’re welcome to return eligible items either in store or by courier to our Online Return Warehouse. Please note: We recommend using a tracked courier service, as we aren’t liable for delays or for returns lost in transit without tracking. Shipping costs are the responsibility of the customer.

To return your online purchase, please enter your details below:

Enter your order details below to get started

Having trouble with the form? Start your return here.

Returning to a store

  • If your local store has the product/size you need, you can exchange it right away. If not, the store will take your items and our Online Support team will action your request

  • If you’d prefer a credit or refund, our Online Support team will process this for you as they cannot be issued in store

  • You’ll receive an email once your request has been actioned.
Returns Policy

Full price items can be returned within 30 days of receiving them.

Full price items may be returned for a refund, online credit, or exchange for another style, size or colour. All clearance/sale items are final sale and are not eligible to be returned for a refund, online credit, or exchange.

Items must be in un-worn, new condition and have all original tags attached.

Footwear must be in the original shoe box, in re-sellable condition.

Items that do not meet the above requirements may not be eligible for return.

Please note: We do not cover return shipping costs if you wish to send your order back to our Online Returns Warehouse


Do you believe your item is faulty?

Faulty assessments for online orders are managed by our Online Support team and not by our store locations.

If you believe your item is faulty, please send an email through to help@stirlingsports.co.nz with the following information:

- Order number
- Proof of purchase
- Image/s highlighting the area where you believe the fault lies

Once received, we will make an initial assessment and get in touch with you regarding next steps.

Based on the initial assessment, we may require to have the item sent back to the supplier.

While we aim to provide a solution for faulty returns as quickly as possible, the assessment process may take a week or two to be completed.

Once an item is deemed faulty, we are able to provide a full refund, credit or replacement if the item is available.

Please note: An item may be returned to you by courier if it is not deemed faulty.
In-Store Returns

Full price items purchased in-store have 30 days to be returned with proof of purchase. Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which is in a re-sellable condition.

All clearance/sale items are not eligible to be returned for an exchange, refund or credit, unless deemed faulty. Any item that does not meet the above requirements may be refused.