Returns & Exchanges

Online Returns

We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund provided they meet all return requirements. 

policy

Items purchased online have 30 days to be returned with proof of purchase. Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which is in a re-sellable condition. Any item that does not meet the above requirements may be refused.

Full price items may be returned for a refund, online credit or exchange for another style, size or colour. 

Sale items may be returned for an exchange of size only. If the original product ordered is not available in another size we will issue you with an online credit. No refunds will be processed for sale items

All items marked as Outlet are final sale and are not eligible to be returned for an exchange, credit or refund, unless deemed faulty. 

LA Vintage items are unique & hand-picked vintage garments, therefore may have holes, stains, or show signs of wear. This is what makes them special. Please ensure you check the photos of the product carefully, as well as the product description, to ensure you are happy with an item before you purchase. Refunds can be provided if you believe the item you have purchased has been misrepresented online (the item doesn’t match its description or appearance on-site.). If you wish to return a LA vintage item please contact us at [email protected]

If you believe your item is has been received faulty, or is faulty after use, please contact us immediately at [email protected] Faulty assessments for online orders are managed by our Online Customer Service team and not by our store locations. Please attach proof of purchase as well as images highlighting the area you believe the fault lies. Once received we will make an initial assessment and get in touch with you regarding next steps. Based on the initial assessment we may require to have the item sent back to the supplier, but we will communicate this with you as soon as possible. While we aim to provide a solution for faulty returns as quickly as possible, the assessment process may take a week or two to be completed. Once an item is deemed faulty we are able to provide a full refund, credit or replacement if we have the item available. Please note an item may be returned to you by courier if it is not deemed faulty. 

How to return your order

Returns can be taken to your local store or sent back to our Returns Warehouse. Please note we do not cover return shipping costs.

Returns taken to store can be exchanged immediately if they have they product/size you need. If not, they will take the items from you along with a completed Online Returns Form and we'll arrange for the exchange to be couriered to you. If you're after a credit or refund, our online customer service team will get this processed for you. You will be notified by email when your exchange/refund/credit has been processed. 

To return your order to our Returns Warehouse please complete the Online Returns Form and send it along with your order, to the below address. You will be notified by email once your request has been actioned. We recommend using a track and trace delivery option as we are not liable for any returns lost in transit that haven't been tracked.

 

Return Address:
Stirling Sports
Online Returns Warehouse
5B Nandina Avenue
East Tāmaki
Auckland, 2013.

 

IN-STORE RETURNS

Items purchased instore have 30 days to be returned with proof of purchase. Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which is in a re-sellable condition. Any item that does not meet the above requirements may be refused. For our full instore returns policy, please see here.

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