Returns & Exchanges

Returns

ONLINE Purchase

We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund as long as they meet all return requirements.


FULL PRICE ITEMS

  • Items can be returned within 30 days of delivery.
  • Orders paid using Laybuy and Afterpay are not eligible for a refund, instead will be offered an exchange or online credit.
  • Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which needs to be in a re-sellable condition.

LA VINTAGE 
Each piece is unique and hand-picked. Due to being vintage these items may have holes, stains or show signs of wear. This is what makes them special. Ensure you check the photos & descriptions of garments carefully before you purchase. Returns will only be accepted if the garment has been misrepresented online (the item doesn't match its description or appearance on-site). If you believe this is the case, please contact us at online@stirlingsports.co.nz.

SALE ITEMS

  • To return a sale item please send this to the address stated below.  You cannot exchange for a different product, only a different size in the original product ordered. If this is not available, we will issue you an online credit. No refunds will be issued for sale items. 
  • All items marked as Outlet are Final Sale and are not eligible to be returned for an exchange, credit or refund, unless they are deemed faulty.

                
how do i return my order?

Returns can be taken to your local store or couriered back to our returns warehouse.

Returns taken to store can be exchanged immediately if they have the product/size you need. If not, they'll take the item from you along with a completed returns form and we'll get the exchange sent out to you from another of our stores. If you're after a credit/refund, our online customer service team will get this processed for you. You will be notified by email when your exchange/refund/credit has been processed. 

To return your order to our warehouse please complete the online returns form and send your order to the below address. We recommend using a track and trace delivery option as we are not liable for any returns lost in transit that haven't been tracked.

Return address:

ONLINE RETURNS WAREHOUSE

Stirling Sports Supa Centa

21 Cavendish Drive Shop MN07

Manukau

Auckland 2104


All returns must include a completed Returns Form, otherwise they will not be processed.


             
I think my item is faulty, how do I go about returning it?

If your item is faulty, or incorrect, contact us on online@stirlingsports.co.nz. Please ensure you attach photos of the product and your order number so we can organise an assessment. In some cases, items will need to be sent back to the supplier for assessment and may take a week or two to process.

How long will it take to process my return?

For all returns and exchanges, please allow 3-5 business days for us to process your refund or exchange from the time your item has been returned to our store.

For exchanges, you will receive an email with your new order once it has been dispatched.

For refunds on full priced items purchased with a credit card, you will receive a confirmation email once the refund has been processed. Refunds may take 1-3 business days to process onto the original card used for purchase.

I've returned my order and have received an online credit, how do i use it?

Your voucher is already allocated to your account and will now appear in the check out process. When you get to the payment screen, please select the box that says credit card, this should bring up a drop down menu. Please then select voucher with remaining on credit card as your payment option and this will redeem the credit. 

gift voucher purchases

We do not accept any returns for any in-store Gift Voucher purchases.

 

IN-STORE PURCHASE

For items purchased in store, please contact the store you purchased the item from. As we are a Franchise company, each store is owned individually and your item may only be offered an in-store credit rather than a refund. This is at the discretion of the store owner.

 

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