Returns & Exchanges

Returns

ONLINE Purchase

We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund as long as they meet all return requirements:

FULL PRICE ITEMS

    • Items can be returned within 30 days of delivery.
    • Orders paid using Laybuy and Afterpay are not eligible for a refund, instead will be offered an exchange or online credit.
    • Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which needs to be in a re-sellable condition.

SALE ITEMS

  • To return a sale item please send this to the address stated below.  You cannot exchange for a different product, only a different size in the original product ordered. If this is not available, we will issue you an online credit. No refunds will be issued for sale items. 
  • All items marked as Outlet are Final Sale and are not eligible to be returned for an exchange, credit or refund, unless they are deemed faulty.

how do i go about an exchange or return?

If you are wanting to exchange or return an item, you can take this into your local Stirling Sports store, however please be aware they may not have the stock readily available to swap for your requested size/style. The store will take in your product, contact the support office team and once we have been notified we will organize the requested size/style to be sent from another store, or your refund/online credit to be processed and you will be notified via email once this has been processed.

For quick and easy returns, we recommend that you complete the online form and send to the below return address using a track and trace delivery option.

I think my item is faulty, how do I go about returning it?

If your item is faulty, or incorrect, contact us on online@stirlingsports.co.nz. Please ensure you attach photos of the product and your order number so we can organize a replacement or refund. In some cases, items will need to be sent back to the supplier for assessment and may take a week or two to process.

How long will it take to process my return?

For all returns and exchanges, please allow 3-4 working days for us to process your refund or exchange from the time your item has been returned to our store.

For exchanges, you will receive an email with your new order once it has been dispatched.

For refunds on full priced items purchased with a credit card, you will receive a confirmation email once the refund has been processed. Refunds may take 1-3 business days to process onto the original card used for purchase.

All returns must include a completed Returns Form, otherwise they will not be processed.

Return address:

ONLINE RETURNS WAREHOUSE

Stirling Sports Supa Centa

21 Cavendish Drive Shop MN07

Manukau

Auckland 2104 

Gift Vouchers - We do not accept any returns for any in-store Gift Voucher purchases.

 

IN-STORE PURCHASE

For items purchased in store, please contact the store you purchased the item from. As we are a Franchise company, each store is owned individually and your item may only be offered an in-store credit rather than a refund. This is at the discretion of the store owner.

 

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