Returns & Exchanges

Returns

ONLINE Purchase

Returns may be taken to your local store during Level 2, or sent back to our Returns Warehouse. Please note during Level 3 returns cannot be taken into your local Stirling Sports store. Our return timeframe of 30 days will be extended throughout lockdown to allow for delays in being able to return your items. All returns from customers currently in Level 3 will be extended to two weeks from the date a region moves to Level 2. 

We understand online shopping can be tricky at times, it may not be 100% what you were expecting every time. Most items purchased online can be returned for an exchange, credit or refund as long as they meet all return requirements.


FULL PRICE ITEMS

  • Items can be returned within 30 days of delivery.
  • Returned items must be in un-worn, new condition with all original tags attached. Footwear must be returned in original shoe box which needs to be in a re-sellable condition.


SALE ITEMS

  • To return a sale item please send this to the address stated below.  You cannot exchange for a different product, only a different size in the original product ordered. If this is not available, we will issue you an online credit. No refunds will be issued for sale items. 
  • All items marked as Outlet are Final Sale and are not eligible to be returned for an exchange, credit or refund, unless they are deemed faulty.


LA VINTAGE 

It is important to note that all our clothes are unique & hand-picked vintage garments, therefore may have signs of wear or have holes stains. This is what makes them special. Please ensure you have checked the product images carefully to make sure you are happy with an item before you purchase as we do not offer returns or refunds on this product. 



how do i return my order?

Returns can be taken to your local store or couriered back to our returns warehouse.

Returns taken to store can be exchanged immediately if they have the product/size you need. If not, they'll take the item from you along with a completed returns form and we'll get the exchange sent out to you from another of our stores. If you're after a credit/refund, our online customer service team will get this processed for you. You will be notified by email when your exchange/refund/credit has been processed. 

To return your order to our warehouse please complete the online returns form and send your order to the below address. We recommend using a track and trace delivery option as we are not liable for any returns lost in transit that haven't been tracked.

Return address:

Stirling Sports

Online Returns Warehouse

7A Echelon Place

East Tāmaki 

Auckland 2013


All returns must include a completed Returns Form, otherwise they will not be processed.


             
I think my item is faulty, how do I go about returning it?

If your item is faulty, or incorrect, contact us on online@stirlingsports.co.nz. Please ensure you attach photos of the product and your order number so we can organise an assessment. In some cases, items will need to be sent back to the supplier for assessment and may take a week or two to process.

How long will it take to process my return?

For all returns and exchanges, please allow 3-5 business days for us to process your refund or exchange from the time your item has been returned to our store.

For exchanges, you will receive an email with your new order once it has been dispatched.

For refunds on full priced items purchased with a credit card, you will receive a confirmation email once the refund has been processed. Refunds may take 1-3 business days to process onto the original card used for purchase.

I've returned my order and have received an online credit, how do i use it?

Your voucher is already allocated to your account and will now appear in the check out process. When you get to the payment screen, please select the box that says credit card, this should bring up a drop down menu. Please then select voucher with remaining on credit card as your payment option and this will redeem the credit. 

gift voucher purchases

We do not accept any returns for any in-store Gift Voucher purchases.

 

IN-STORE PURCHASE

For items purchased in store, please contact the store you purchased the item from. As we are a Franchise company, each store is owned individually and your item may only be offered an in-store credit rather than a refund. This is at the discretion of the store owner.

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