Shipping

Shipping

To track your parcel, click here
 

Standard shipping

Standard shipping is free nationwide for all orders over $100. Standard economy shipping will take 3-5 business days to deliver to metro areas in NZ. All orders $100 and under will incur a $5.00 courier charge.

Click and collect

You can now choose to pick up your parcel from your local Stirling Sports store. Please note that this may still take 1-3 business days to process as the Click and Collect store you wish to pick up from may not have the item(s) readily available.


Express Shipping (1-2 business days)

Express shipping is $10 for delivery within 1-2 business days. Metro areas only.

Express orders must be placed before 2pm to ensure express 1-2 day delivery. For any orders placed after 2pm, delivery timeframes will begin from the following day.

We do not deliver on the weekend. If you have placed an Express Shipping order before 2pm on a Friday, your order will be delivered on the following Monday/Tuesday.

Our service is signature required, unless otherwise stated in the delivery instructions. If you are not home when delivery is attempted, you will received a card to call from the courier to arrange a re-delivery or collection.

Please allow an additional 1-2 working days for rural delivery.


INTERNATIONAL shipping

All international orders are shipped to our Online Processing Warehouse and then shipped internationally with DHL. Your international order may show as being delivered in Auckland NZ, however please note this is your order being delivered to our international delivery dispatch point. Once your order has been dispatched from our Auckland Warehouse you will receive an additional tracking number. 

Please allow approximately 3-4 business days for international delivery from when your order leaves our Online Processing Warehouse.

You may incur additional customs/VAT charges if your order is over 500 Grams, you will be notified by DHL if the charges apply. 

International Shipping Cost: $20.00


SHIPPING FAQ

where is my order / why haven't I received a tracking number?

We aim to get your order dispatched within 1-2 business days from when your order is placed, however at times we may experience delays in processing times during sale periods. Our ‘Order Dispatch’ emails can sometimes end up in your junk folders. Please check these before getting in touch with us.

I am trying to track my parcel but it says “Ticket not Found”?

The Track & Trace information on our parcels will not begin to update until it has been accepted into the Courier Post network. We will send you a confirmation email containing the track and trace number as soon as we have packaged the item up, however the status of the parcel will not show until the item has been picked up by one of the couriers.

My tracking number is showing that my order has been delivered, however I haven't received my parcel?

If your order is showing as delivered but you have not received this please contact Courier Post. If Courier Post are unable to help, please contact us via email at online@stirlingsports.co.nz 

I have received one item from my order, but I ordered multiple items. Where are my other items?

Don’t worry, your whole order is still on its way, we’ve just had to organise for some items to be dispatched from a different store. The other items are being sent to you in a different parcel with a different tracking number. A new order has been created with the item(s) that are now coming separately and we’ll send you updates on the separate deliveries as they are processed. 

My international tracking number is not working, why?

Because we use Courier Post to send your item to our international depot, you may be sent an email with the domestic and the international tracking number. Please use the number with the format ‘6101********’ to track your international parcel. You can track this on https://www.logistics.dhl/nz-en/home/tracking


How long will it take to receive my order?

For all orders on standard delivery, please allow 3-5 working days for your order to arrive. For all orders on express delivery, your item will be delivered in 1-2 working days if the order has been placed before 2pm. All orders after 2pm on express delivery may take an additional day to dispatch. Please allow an additional 1-2 working days for rural addresses.

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