FAQ

I have a physical gift card that I would like to use online, how do I use it to place an order?

Please give us a call on 03 note this process can not be followed when shopping on a mobile device. If you have any questions or issues please call 03 366 3535

Please complete the Online Enquiry Form - explaining you have an in store gift voucher that you would like to use online. We can then walk you through the process.  Alternatively you can give us a call on 03 366 3535

Can I pay for an item online, and pick it up at my local Stirling Sports store?

We do offer Click & Collect in select stores (Albany, Centreplace, Cuba Mall, Dunedin, Lynnmall, Manukau, Papamoa, Queen Street, Riccarton, Sylvia Park, The Base and Whangarei)

 

Why is the price on the website different to the price I saw in store?

Because we are a Franchise company, all of our stores are individually owned. This means prices can vary from online to in-store.

 

How do I go about applying for a job with Stirling Sports?

Because employment is arranged by each individual Franchisee, please contact the store you are wanting to apply for directly to enquire about vacancies. Find your local store

 

I'VE FOUND AN ITEM I LIKE ONLINE, Can you tell me IF MY LOCAL STORE HAS THIS IN STOCK?

You can use the 'Find In Store' button on the product page to check if your local store has that item in stock. We do recommend calling the store to double check they do have the item, in case of any stock inaccuracies. 

 

What payment options do you accept?

We accept Laybuy, Mastercard, Visa, Amex and Online Banking.

 

Do you offer Lay-By as a payment option?

Yes we use Laybuy.com to take laybuy payments.

 

Can I return a sale item I purchased online?

Unfortunately, if you purchased your item on sale online - you can only exchange the size. This needs to be done through our Online Returns Depot (address below). You can not take a sale item back to your local store for a refund or exchange. 

Online Returns Depot
21 Cavendish Drive, Manukau

AucklandAuckland 2104

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