FAQ

FAQ


IS THE SIZING ON YOUR WEBSITE IN UK OR US SIZING? 
Footwear is shown in US sizes, US sizing is equivalent to NZ sizing - please choose your regular footwear size. Apparel is in NZ sizing. 

I HAVE A PHYSICAL GIFT CARD THAT I WOULD LIKE TO USE ONLINE. HOW DO I USE IT TO PLACE AN ORDER ONLINE?
Please email online@stirlingsports.co.nz the gift card number, pin number and value.  Once we receive this, we will issue you with an online credit.  Please note, your physical gift card will be redeemed and you will no longer be able to use this in store.

CAN I PAY FOR AN ITEM ONLINE, AND PICK IT UP AT MY LOCAL STIRLING SPORTS STORE?
Yes! We offer a Click and Collect option online. Please note that it may still be 1-3 business days before it's ready to be collected if your chosen store doesn't have the item in stock. In this case, we'll need to get the item sent to your local store from another of our stores around the country.

I'VE FOUND AN ITEM I LIKE ONLINE, CAN YOU TELL ME IF MY LOCAL STORE HAS THIS IN STOCK?
You can use the 'Find In Store' button on the product page to check if your local store has that item in stock. We do recommend calling the store to double check they do have the item, in case of any stock inaccuracies.  You can find their information in Find your local store.

WHY IS THE PRICE ON THE WEBSITE DIFFERENT TO THE PRICE I SAW IN STORE?
Prices may occasionally vary between stores and online. Our stores are individually owned, therefore there may be store specific promotions or sales from time to time.


I RECENTLY PURCHASED SOMETHING ONLINE BUT IT IS NOW ON SALE, CAN I GET A REFUND?
We are frequently adjusting our prices in response to trends, events and stock levels. Unfortunately we are unable to give a refund on the difference if the item you ordered is now on sale. Don't worry, we'll have another sale or promotion soon so please keep an eye out online!


IN STORE PURCHASES
For any item purchased in store that you have an enquiry about, please contact the store you have purchased from directly. Because we are a franchised company, some policies in store may be different to Stirling Sports Online.

HOW DO I GO ABOUT APPLYING FOR A JOB WITH STIRLING SPORTS?
Employment is arranged by the owner of each store, please contact the store you are wanting to apply for directly to enquire about vacancies. Find your local store 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Afterpay and Laybuy, Mastercard, Visa, Amex, Online Banking and Online Eftpos.


SPONSORSHIP, DONATIONS AND QUOTES
For all sponsorship, donation and quote enquires, please contact your local store.  We are a franchised own company who love supporting our local communities.

HAVE A COMPLAINT TO MAKE?
If you would like to make a complaint, please email this through to us at online@stirlingsports.co.nz.





 

 

 

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